The U.S. Citizenship and Immigration Services (“USCIS”) announced individuals may call USCIS Contact Center (1-800-375-5283) to reschedule their biometrics service appointment scheduled at a USCIS Application Support Center. Previously, applicants were required to submit their requests in writing to reschedule their appointments. This is a welcome update that allows USCIS to better track the request and for applicants to communicate with USCIS and ensure their requests are received. Requesting rescheduling of an appointment by mail caused substantial delays and uncertainty as to timely receipt and processing of the requests by the USCIS. As of May 11, 2021, an applicant can get immediate confirmation and rescheduling status while speaking via telephone with a USCIS representative.

Applicants still must establish good cause for rescheduling their appointment. Additionally, applicants must call before the date and time of their original appointment to reschedule. If an applicant fails to call before the scheduled appointment or fails to establish good cause, USCIS may consider the application, petition, or request abandoned and, as a result, it may be denied.

If you have questions about your biometrics appointment or any immigration-related topic, contact us at ILBSG. We work with you to ensure you get the right advice.

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