The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) released a short infographic providing a roadmap on how to request support from the office. A simple four-step process is outlined and is available in twelve languages.
Step One: Try to resolve issues directly with U.S. Citizenship and Immigration Services (USCIS)
Submit a request to USCIS online, through your account, Ask Emma, or an e-Request
Call the local USCIS Contact Center
For lockbox issues and refugee processing, contact those departments directly
Contact USCIS through their general Contact Us page
Step Two: Contact Department of Homeland Security (DHS) CIS Ombudsman office
Additional requirements apply for legal representatives or those applying for a T, U, VAWA, asylee, or refugee status
Step Three: CIS Ombudsman Office reviews the request for support
Confirmation of receipt of request
Review request, verifying no duplicate request submitted
Confirmation of ability to assist or not, and why
Step Four: CIS Ombudsman Office Action, if possible
CIS contact USCIS office
Updates to requestor throughout process
As always, working with an experienced attorney improves your odds of a successful outcome. If you have questions about any U.S. immigration related issue, contact us at ILBSG. We work with our clients in their specific situations to ensure they get the right advice.
